Responsible Gaming

Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. Never gamble with money you cannot afford to lose, and remember that the odds are always in favour of the house. If gambling stops being fun and starts causing stress, it is time to step back and seek help.

Age Verification

You must be at least 18 years of age, or the legal age for gambling in your province or territory, to play at any online casino. In most Canadian provinces the legal age is 19 (Alberta, Manitoba, and Quebec allow 18). We encourage all players to verify their age with government-issued identification and to never share their account or payment details with minors. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

If you or someone you know answers “yes” to any of the following, it may indicate a gambling problem:

• Chasing losses by returning to gamble more in an attempt to win back money.
• Hiding gambling activity from family or friends, or lying about time and money spent.
• Gambling with money needed for bills, rent, groceries, or other essentials.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Neglecting work, school, or family responsibilities because of gambling.
• Feeling restless, irritable, or anxious when trying to cut down or stop.
• Using gambling as a way to escape from stress, anxiety, or depression.
• Continuing to gamble despite negative consequences to relationships or finances.

Self-Help Tools

Most reputable online casinos offer responsible gaming features. Use them to stay in control:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month.
• Loss Limits: Cap the amount you are willing to lose within a set period.
• Reality Checks: Receive pop-up reminders showing how long you have been playing.
• Time Limits: Restrict the number of hours you can spend gambling per session or per day.
• Self-Exclusion: Block yourself from accessing your account for a defined period (e.g., 6 months, 1 year, or permanently).
• Cool-Off Periods: Take a short break from gambling (24 hours to several weeks).

Support Organizations

If you need help or want to talk to someone, these organisations offer free, confidential support:

• Canada: Responsible Gambling Council – Provides resources, prevention programs, and a 24/7 helpline.
• UK: GamCare – National helpline and live chat. GamStop – Free self-exclusion scheme for UK-licensed sites.
• Australia: Gambling Help Online – 24/7 counselling and support.
• United States: National Council on Problem Gambling – Helpline 1-800-GAMBLER and text/chat support.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Offers information and counselling for gambling addiction.
• Other regions: Please contact your national problem gambling helpline or health authority. For international support, Gambling Therapy provides online advice and support groups in multiple languages.

Seek Help Today

If you recognise any warning signs in yourself or a loved one, please take action now. Reaching out is a sign of strength, not weakness. Use the self-help tools available at your casino, contact one of the organisations above, or speak to a trusted friend, family member, or healthcare professional. You are not alone, and recovery is possible.